What can the referral service do for me?
Whether you are concerned about dementia, living with dementia, or supporting people living with dementia, the Alzheimer Society of Canada’s referral service is your one-stop resource that connects you to programs that can support you in living well. Through the referral service, we can also help you with answers to any concerns you may have about dementia.
When you contact the referral service, you get connected to professional Community Resource Specialists. These Specialists, who speak English and French, are trained to understand your unique needs, no matter what your experience is with dementia.
As well, the Specialists can further connect you to your local Alzheimer Society – and with more than a hundred offices across the country, there is an Alzheimer Society that can help you, no matter where you are in Canada. Once connected, you will be able to access a range of services that include support groups, counselling, dementia workshops, care navigation and more.
The referral service is not a crisis or counselling line. If you are in crisis and need immediate assistance, please call 911.
Who can use the referral service?
The referral service is designed specifically for people living with dementia, family caregivers who are supporting people living with dementia and people concerned about dementia and are looking for more information. If you need support services, we will make a direct referral on your behalf to services our provincial partners offer in your community.
As well, if you are a healthcare professional or service provider, know that you can also use the referral service to find information for your patients and clients, and connect them to their local Alzheimer Society.
How and when can I access the referral service?
We offer two ways to access the Alzheimer Society of Canada’s referral service:
- Call us at 1-855-705-4636 (INFO) to speak to a Community Resource Specialist. We are available Monday to Friday, 9 a.m. to 5 p.m. EST/6 a.m. to 2 p.m. PST for help in English and French.
- Email us at firstname.lastname@example.org. Our inbox is monitored Monday to Friday, 9 a.m. to 5 p.m. EST/6 a.m. to 2 p.m. PST, and we reply in either English or French.
Any messages left outside of operating hours will be returned the following business day.
Do you provide counselling or crisis support?
We do not offer counselling or crisis support on the referral service. We do offer you an opportunity to describe the help you need and make a direct referral on your behalf to services our partners offer in your community.
What happens when I contact the referral service?
When you contact us through the referral service, a Community Resource Specialist will answer your call or email from Monday to Friday.
On a phone call, we will listen and provide you with referral details while you are on the line. We can also send you an email outlining what we spoke about.
If you prefer to connect through our email (email@example.com), we will read through what you share and provide you with the relevant information you need.
We will let you know about other programs and resources offered by your Alzheimer Society that may be helpful for you. However, there may be times when we will not have a referral match for you.
Do I have to give my name?
No, you do not have to provide your name when you contact us. Your phone call or email is confidential. If you require a referral to services in your community, only then will we ask for your name and city or postal code, which will help us find the appropriate service or information you need.
We will always ask for your consent to share this information. We do not share any information without your approval.
Is the referral service free?
Yes! Our service is free to anyone who wishes to connect with us regarding dementia, no matter what the question or concern is.