Privacy policy

Overview

The Alzheimer Society of Canada (“Alzheimer Society”) is part of the Alzheimer Society Federation of Canada (“Federation”). The Federation is a collective of the various Alzheimer Societies across Canada including the Alzheimer Society of Canada and provincial and regional societies (collectively referred to as “Federation Partners”). For a complete list of the various Federation Partners, please see Schedule A at the end of this Privacy Policy. The Federation is a nation-wide movement to support individuals and families with Alzheimer’s disease and other dementias, and to find a cure for the disease. The Federation Partners are committed to working together in support of this vision and mission of the Federation. In this regard, in order to allow the Federation Partners to work together to fulfill the Federation’s mission, Personal Information (see definition below) provided to the Alzheimer Society of Canada may be shared between the various members of the Federation.

The Alzheimer Society of Canada (“Alzheimer Society” or “we”) knows how important your privacy is to you. Our relationship with you is founded on trust and we are committed to maintaining that trust. The Alzheimer Society of Canada recognizes that your right to privacy is an essential issue and understands your interest in protecting your Personal Information. For these reasons, the Alzheimer Society’s Privacy Policy incorporates high standards as set out in federal and provincial Canadian privacy legislation and confirms our dedication to protecting your privacy and maintaining the trust that you have placed in our organization. This Privacy Policy may be updated from time to time by the Alzheimer Society at which time we will give you reasonable notice. Please check our website periodically to see the current Privacy Policy.

The Alzheimer Society of Canada stores and maintains Personal Information in conformity with the requirements of the Personal Information Protection and Electronic Documents Act and the Model Code for the Protection of Personal Information created and approved by the Canadian Standards Association. In some cases, third party service providers may store or transfer Personal Information in or to countries where compliance with Canadian privacy laws cannot always be guaranteed. Please rest assured that the Alzheimer Society makes reasonable efforts to contract only with trustworthy service providers who are committed to protecting the privacy of your Personal Information.

For the purposes of this Privacy Policy, “Personal Information” refers to any information about an identifiable individual. Information will be about an “identifiable individual” where there is a serious possibility that an individual could be identified through the use of that information, alone or in combination with other information.

1. Collection of Personal Information

The Alzheimer Society is committed to identifying the purposes for which Personal Information is collected at or before the time the information is collected, and to documenting the purposes for which Personal Information is collected. The Personal Information we may collect from you includes:

• Contact information, such as your name, address, telephone number and email address;
• Donation information such as date of gift, amount of gift, the campaign you contributed to, and name of your spouse or partner if it was a joint gift;
• Financial information such as your payment methods and preferences, billing and banking information including credit card number and expiry date or chequing account transit numbers. Online financial transactions such as donations and event registrations, are processed using secure web transactions;
• Other Personal Information may be collected to be used for purposes that an individual would consider reasonable in the circumstances. For example, if you have demonstrated an interest in receiving information about Alzheimer’s disease or a related dementia, or participating in fundraising or other related events, we may send you information regarding other fundraising programs and services;
• On a voluntary basis, Personal Information such as your gender, language preference, motivations for supporting the Alzheimer Society, and preferred method of contact is requested when donations are made; and
• On a voluntary basis, Personal Information including acknowledging if you are a person living with Alzheimer’s disease or a related dementia, or if you are a caregiver or family member to a person with Alzheimer’s disease or other related dementia may be requested.

When you provide us with your Personal Information we assume you consent to our collecting it and using it for the specific purposes identified at the time of the collection or in this Privacy Policy. We do not collect Personal Information indiscriminately and we do not collect any information about you unless you provide it to us willingly.

2. Use of Personal Information

The above noted Personal Information we collect from you may be used by the Alzheimer Society and Federation Partners for the following limited purposes:

• To respond to requests for services and information;
• To inform you about activities, special events, and volunteer opportunities;
• To assist in developing new programs, events, and services;
• For fundraising;
• To process donations and issue tax receipts;
• To provide donation recipients with summary or aggregate information about our donations, programs and services;
• For internal research purposes;
• To develop advertising based on donor preferences;
• For public education purposes;
• For advocacy purposes;
• To save your access credentials to the message board and live chat options on our webpage;
• For voluntary surveys when donations are made to help design profiles of the donor base to aid with creating of messaging and providing content, as well as to refine targeted marketing campaigns to prospective donors;
• To cross-reference Personal Information between and amongst all Federation Partners; and
• To provide newsletters, emails, information and updates.

Some of the Personal Information the Alzheimer Society collects is needed in order to satisfy the requirements of Canada Revenue Agency (CRA). We may provide further details to you about Personal Information that we collect or uses that we may make of your Personal Information either at the time we ask you to provide that information or through changes to this Privacy Policy. Although you may choose to not share your Personal Information with the Alzheimer Society, if you choose not to do so, your involvement in Alzheimer Society activities and the Alzheimer Society community may be limited.

If at one time you provided your Personal Information for any of the above reasons, or any additional reason, you may unsubscribe by contacting the Chief Privacy Compliance Officer whose information can be found at the bottom of this Privacy Policy.

3. Disclosure of Personal Information

By providing your Personal Information to the Alzheimer Society, you have confirmed your trust in us. We are honored by this and take pride in serving you. The Alzheimer Society may share your Personal Information in the following limited ways. If you would like to withdraw your consent to the disclosure of the Personal Information, please contact our Chief Privacy Compliance Officer whose contact information can be found at the bottom of this Privacy Policy. Please note that the withdrawal of your consent may impact on the Alzheimer Society’s ability to serve you and to maintain your relationship with the Alzheimer Society.

• Personal Information may be shared as necessary between and amongst all Federation Partners for the purposes stated within this Privacy Policy or disclosed at the time of collection;
• As part of our fundraising initiatives, Personal Information may be shared with other registered charities;
• Personal Information is shared as necessary with auditors for the Alzheimer Society’s annual audit;
• Banking information is shared with the Alzheimer Society’s banking institution to process donations;
• Surveys mailed back from donors are received along with all other fundraising mail responses at the Alzheimer Society’s third party service provider’s facility, where their staff enters responses into a secure database;
• Personal Information may be shared with contracted third parties during the preparation of fundraising campaigns and used exclusively by them for the purposes of those specific campaigns;
• The Alzheimer Society may share your Personal Information to contracted third party service providers or agents who provide services to or on behalf of the Alzheimer Society such as:
  • Hosting, data management and storage services;
  • Market analyses, and retention services; and
  • Donation processing and receipt production services.
  The Alzheimer Society or third party service providers may use servers for such purposes located in the United States or another foreign country. The Personal Information of an individual may be processed and stored in the United States or such other foreign country, and the governments, courts or law enforcement or regulatory agencies of that country may be able to obtain disclosure of through the laws of the foreign country.

Personal Information may also be disclosed without your consent if required by law or by order or requirement of a court, administrative agency or governmental tribunal; where the Society believes, upon reasonable grounds, that it is necessary to protect the rights, privacy, safety, or property of an identifiable person or group.

The Alzheimer Society remains responsible for Personal Information in its possession or custody, including information that the Alzheimer Society transfers to a third party for processing or for storage. As such, the Alzheimer Society enters into confidentiality or contractual agreements with third parties which are engaged to perform services on its behalf and to whom the Alzheimer Society transfers Personal Information for processing or storage requiring them to provide a level of security comparable to that provided under its Privacy Policy.

4. Storing, Processing and Securing Personal Information

The Alzheimer Society stores and maintains Personal Information in conformity with the requirements of the Personal Information Protection and Electronic Documents Act and the Model Code for the Protection of Personal Information created and approved by the Canadian Standards Association. When we use third party service providers for storing or processing of Personal Information, we use contractual or other means to ensure that your Personal Information is protected. In some cases, third party service providers may store or transfer Personal Information in or to countries where compliance with Canadian privacy laws cannot always be guaranteed. Please rest assured that the Alzheimer Society makes reasonable efforts to contract only with trustworthy service providers who are committed to protecting the privacy of your Personal Information.

We use a variety of secure means to store your Personal Information. These include:

• The Alzheimer Society uses technological security measures, including passwords and encryption, to prevent unauthorized access to financial and other Personal Information stored on computer systems;
• Locked cabinets in secure areas are used to store hard copies of financial information;
• Third party providers, agents or vendors are used to provide services to or on behalf of the Alzheimer Society such as secure data storage, data hosting, and data management.
  Either the Alzheimer Society or such third party service provider may use servers for such purposes located in the United States or another foreign country. The Personal Information of an individual may be processed and stored in the United States or such other foreign country, and the governments, courts or law enforcement or regulatory agencies of that country may be able to obtain disclosure of Personal Information through the laws of the foreign country.

Relevant staff members of the Alzheimer Society have access to your Personal Information as required, and only as reasonably necessary on a need-to-know basis to fulfill the purposes indentified upon the collection of the information, or for the purposes stated in this Privacy Policy, for example to organize fundraising campaigns, process donations, or fulfill marketing and communication purposes.

5. Website Use

The Alzheimer Society may collect and use an individual's IP address, and date and time that the individual accessed our website, to help identify the individual, gather broad demographic information about users of the website, diagnose problems with the Alzheimer Society’s systems, and administer the Alzheimer Society website.

Depending on an individual's browser settings, the Alzheimer Society website may use cookies. A cookie is a tiny element of data that a website can send to an individual's browser, which may then be stored on their hard drive so the website can recognize them when the individual returns to the particular website. We may use cookies to deliver content according to the individual's preferences. If an individual's browser settings do not accept cookies from our website, they may not be able to take advantage of all of the features of the website.

We use “Google Analytics” to collect information about use of the Alzheimer Society website. Google Analytics is a web analytics service that uses cookies to track information about the use of the website such as how often users visit the sites, what pages they visit when they do so, and what other websites they used prior to coming to the Alzheimer Society website. This information is used to improve the Alzheimer Society website. Google Analytics only collects the IP addresses assigned to you on the date you visit the site, rather than your name or other identifying information about an individual. Information collected through the use of Google Analytics is not combined with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to the Alzheimer Society website is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. Google Analytics stores information on servers in the United States and the governments, courts or law enforcement, or regulatory agencies of the United States may be able to obtain disclosure of Personal Information through the laws of the United States. You can prevent Google Analytics from recognizing you on return visits to the Alzheimer Society website by disabling cookies on your browser. If you choose, you can opt out by turning off cookies in the preferences settings in your web browser. For more information on Google Analytics, please visit: http://www.google.com/analytics/.

6. The Model Code for the Protection of Personal Information

The Alzheimer Society applies the ten principles of the Model Code for the Protection of Personal Information when collecting, using or disclosing your Personal Information:

i. Accountability

The Alzheimer Society is responsible for the Personal Information collected and maintained by it and which is under its control. In order to fulfill this responsibility we have designated a Chief Privacy Compliance Officer whose contact information is available at the bottom of this document, to be responsible for the day-to-day care and control of Personal Information. We have taken the following measures to ensure compliance with this Privacy Policy:

1. Developing procedures to protect Personal Information;
2. Developing procedures to receive and respond to complaints and inquiries;
3. Training our staff about our policies and practices respecting Personal Information; and
4. Developing and distributing information to our staff and the general public explaining our policies and procedures respecting Personal Information.

ii. Identifying Purposes

The Alzheimer Society is committed to openness to you regarding its collection and use of Personal Information, as discussed above. To demonstrate this openness, we require the consent of individuals prior to using their Personal Information for any purpose other than that for which it was originally collected or stated within this Privacy Policy. Similarly, if any individuals wish to be advised of the Personal Information we have related to them, they can contact us at the address set out below.

iii. Consent

The Alzheimer Society is committed to ensuring that you are aware of how your Personal Information is used. We are dedicated to obtaining the informed consent of individuals who provide us with their Personal Information. If your Personal Information is to be used for a new purpose not previously identified at the time of collection or in this Privacy Policy, consent for that new purpose would be obtained. To this end, all our employees, personnel or agents are instructed to provide information about how Personal Information is used by us to all interested individuals who inquire, as well as obtain the informed consent of those who provide their Personal Information. As well, we may periodically request written confirmation from you to ensure that the Personal Information collected and maintained by us is up-to-date and accurate. We also may ensure that we have your continuing consent to use and retain your Personal Information. The Alzheimer Society will not disclose your Personal Information, without your consent. It will only do so if required by law or in the good faith belief that such action is necessary to:

1. conform to obligations imposed by law or statute;
2. meet an emergency need; and/or
3. as required pursuant to a criminal investigation.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting the Chief Privacy Compliance Officer. Please note that the withdrawal of your consent may impact on the Alzheimer Society’s ability to serve you and to maintain your relationship with the Alzheimer Society.

iv. Limiting Collection

The Alzheimer Society restricts the collection of Personal Information only to that information that is necessary for the limited purposes noted above. We are committed to collecting Personal Information in a fair, open and lawful manner. For this reason, the Alzheimer Society does not indiscriminately collect Personal Information. We collect Personal Information to fulfill the above-noted purposes only, and for no other purposes.

v. Limiting Use, Disclosure and Retention

The Alzheimer Society does not use Personal Information for purposes other than those for which it was originally collected or stated in this Privacy Policy, unless it has first obtained the consent of the person from whom such information was received. We retain Personal Information only for as long as it is needed and only for the fulfillment of the purposes for which it was originally collected, or for as long as legally required. Once Personal Information is no longer needed, it is shredded and disposed of. When disposing of or destroying Personal Information which is no longer needed, the Alzheimer Society ensures the appropriate measures are taken regarding the disposal or destruction so as to prevent unauthorized parties from gaining access to the information. The Alzheimer Society ensures that any third party service providers are following the Alzheimer Society’s policies regarding the retention and destruction of Personal Information.

vi. Accuracy

The Alzheimer Society is committed to maintaining accurate, complete and up-to-date Personal Information. If you are aware of changes to the Personal Information you have given to us, simply inform us of the changes and we will update our records accordingly. You may check and correct your Personal Information by contacting the Alzheimer Society and the Chief Privacy Compliance Officer assigned to oversee the day-to-day care and control of Personal Information by writing or emailing your request to the address set out below.

vii. Safeguards

The Alzheimer Society has developed and implemented security safeguards appropriate to the sensitivity of the Personal Information kept by us. We also ensure that any of our employees who deal with Personal Information are properly trained and are aware of the necessary and appropriate measures required to protect Personal Information. Any Personal Information kept by us is disposed of or destroyed once it is no longer needed to meet the purposes for which it was collected.

viii. Openness

The Alzheimer Society makes information about its policies and practices respecting the collection and maintenance of Personal Information available to all interested parties. We are pleased to answer any questions that you may have regarding the collection and maintenance of Personal Information. Please forward any questions in writing or email to the address set out below.

ix. Individual Access

You can also request access to your Personal Information held by us. However, we reserve the right to confirm the identity of the person seeking access to Personal Information before complying with any access requests. Please forward your access request in writing or email to the address set out below.

x. Challenging Compliance

As noted above, the Alzheimer Society has designated an official who is responsible for the day-to-day care and control of Personal Information. This official will receive and respond to all information requests regarding our privacy policies or about your Personal Information under our care and control. We investigate all complaints received by us and will respond in writing in a timely manner. If any complaint is found to be justified, then we will take appropriate measures to resolve the matter to the satisfaction of the complainant.

7. Additional Information

If you would like more information about our policies, or if you would like to access or correct the Personal Information we have about you in our records, then please contact our Chief Privacy Compliance Officer by email or in writing, as provided below:

ATTENTION: CHIEF PRIVACY COMPLIANCE OFFICER
The Alzheimer Society of Canada
20 Eglinton Avenue West, 16th floor
Toronto, ON M4R 1K8
privacy@alzheimerssc.org

SCHEDULE A: FEDERATION PARTNERS

National

Alzheimer Society of Canada

Provincial Societies

For Yukon and Nunavut please contact the provincial Alzheimer Society office closest to where you live.

Alzheimer Society of Alberta and Northwest Territories

Alzheimer Society of B.C.

Alzheimer Society of Manitoba

Alzheimer Society of New Brunswick

Alzheimer Society of Newfoundland & Labrador

Alzheimer Society of Nova Scotia

Alzheimer Society of Ontario

Alzheimer Society of Prince Edward Island

Federation of Quebec Alzheimer Societies

Alzheimer Society of Saskatchewan

Regional Societies

Alzheimer Societies in Ontario:

In Ontario, a network of twenty nine regional Alzheimer Societies offer services across the province.

• Brant-Haldimand Norfolk-Hamilton Halton
• Chatham-Kent
• Cornwall and District
• Dufferin County
• Durham Region
• Elgin – St. Thomas
• Grey-Bruce
• Hastings – Prince Edward
• Huron County
• Kenora / Rainy River Districts
• Kingston, Frontenac, Lennox & Addington
• Lanark Leeds Grenville
• London and Middlesex
• Muskoka
• Niagara Region
• Oxford
• Peel
• Perth County
• Peterborough, Kawartha Lakes,
  Northumberland, & Haliburton
• Sarnia-Lambton
• Sault Ste. Marie & Algoma District
• Simcoe County
• Sudbury-Manitoulin North Bay & Districts
• Thunder Bay
• Timmins-Porcupine District
• Toronto
• Waterloo-Wellington
• Windsor-Essex County
• York Region

The Alzheimer Society of Ontario offers support in Ottawa and Renfrew County.

Alzheimer Societies in Québec:

In Québec, the Federation of Québec Alzheimer Societies is the provincial spokesperson for twenty regional Alzheimer Societies in that province.

• Bas-Saint-Laurent
• Centre-du-Québec
• Chaudière-Appalaches
• Côte-Nord
• Estrie
• Gaspésie / Îles-de-la-Madeleine
• Granby et régions
• Haut-Richelieu
• Lanaudière
• Laurentides
• Laval
• Maskoutains – Vallée des Patriotes
• Montréal
• Outaouais Québécois
• Québec
• Rive-Sud
• Abitibi-Témiscamingue
• Sagamie
• Suroit
• Vallée de l’Or